When I finally got to speak with someone, they said that since I had cancelled within the first 24 hours, the system would have kicked it out, so I never fully cancelled! No where did it say that! The confirmation email I got of the cancellation gave no warning. Finally, getting tired of having to deal with it every month, I went into Adobe to contact them directly and I see that they have me listed as having an active account! After waiting for an agent for almost an hour on chat, I finally just went through the cancellation process again at which time they tell me that they are charging me another $30 to cancel! I cancelled DURING the free trial initially! It clearly stated that if I chose to cancel during the free trial, I would owe nothing. They were able to refund the July payment. I think nothing more of it until I noticed in July that my card was being charged $14.99 each month! I contacted my bank and disputed the charges. So, I cancelled within 30 minutes of signing up for the 7 day free trial. However, the features of the free trial did not work. The free trial was supposed to give me several benefits, including the one I was mainly interested in, making a PDF a fillable document. I installed a free trial of an upgraded version of Adobe on May 11, 2021.
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